Privacy Policy
At Alpaviraam, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website,mobile application, or related services (collectively the “Services”). By using our Services, you consent to this Policy.
1. Information We Collect
a. Personal Information: Name, Date of Birth, Gender, Contact details (email, phone), Address, Emergency contact, Payment information (e.g. card or billing details).
b. Health Information: Medical history, mental health conditions, symptoms or concerns, treatment plans, progress notes, results of assessments or evaluations.
c. Usage Information: IP address, device details (browser, OS), log data such as session timing, accessed pages, and user activity.
d. Communication Information: Any messages, feedback, or other communication you send to us.
2. How We Use Your Information
We use collected information to:
● Deliver mental health assessments, consultations, therapy, and related Services.
● Process billing and payments.
● Improve our platform and Services.
● Communicate with you regarding appointments, reminders, or feedback.
● Comply with legal and regulatory obligations.
3. How We Protect Your Information
We employ industry-standard measures such as:
● Encryption of sensitive data (including payment details).
● Secure servers and firewalls to prevent unauthorized access.
● Access control and privacy protocols.
● Periodic security assessments and compliance reviews.
Although we maintain strong security safeguards, no system can guarantee absolute security.
4. Sharing Your Information
We do not sell or rent personal data. However, we may share it:
● With third-party service providers (e.g. payment processors, IT hosting), bound by confidentiality agreements.
● With healthcare providers involved in your treatment.
● When required by law or valid legal process.
● During emergencies to protect your safety or the safety of others.
5. Your Rights and Choices
You may request to:
● Access, correct, or delete your personal data.
● Object to specific uses (e.g. marketing or analytics).
● Receive a portable version of your data.
Contact us at the address below to exercise these rights.
6. Retention of Data
We retain data only as long as needed to fulfill the purposes outlined or as required by law. Once no longer necessary, data is deleted or anonymized securely.
7. Use of Cookies and Tracking Technologies
Our website may use cookies or similar tools to improve user experience. You can disable cookies in your browser, but doing so may affect certain site functions.
8. Children’s Privacy
Our Services are not designed for individuals under 18 years old. We do not knowingly collect or store their personal data. If such data is discovered, we will promptly delete it.
9. Changes to This Privacy Policy
This Policy may be revised from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on our website with immediate effect.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.